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Customer Service Rep

Company: Cognosante
Location: Rogers
Posted on: January 9, 2019

Job Description:

Expected Shift: First & Second Shifts available

This is a Temporary Customer Service Rep/General Clerk II position, expected to start in early Fall through February 2019 with the potential for extension and later permanency.

Job Description

Do you want to be a part of transforming our nation's healthcare system? Here's your chance to get your foot in the door! We have a very unique opportunity for someone who wants to join a team that will enter data and process applications for healthcare insurance. Occasionally, you may also have to use your best judgment for information that is missing, incomplete, or that has discrepancies. That's a mouthful- but not to worry- we provide training because we are committed to your success! There's even an opportunity for continued learning and development through our very own "Cognosante Academy." At Cognosante we take pride in what we do, and we are extremely passionate about how we do it.

The Customer Service Rep/General Clerk II follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject-matter knowledge is required, but the clerk needs to choose the proper procedure for each task.

This job might be PERFECT for you---

If you're good at:


  • Assisting with a variety of administrative matters
  • Maintaining a wide variety of records, including financial
  • Verifying reports for accuracy and completion
  • Working with the computer and technology
  • Being able to enter a customer's data into a system

    If you're extra good at:

    • Being proactive; undertaking any additional duties the Manager may assign
    • Adhering to all compliance requirements
    • Receiving feedback and implementing it immediately
    • Being detail oriented and customer focused
    • Making phone calls to customers to answer and address any issues

      Required Qualifications:

      • This position requires a strong understanding of office terminology

        Additional Minimum Qualifications:

        • High School Diploma or GED

          Preferred Qualifications:

          • Minimum 1 year of work experience highly preferred
          • Proficiency in relevant computer applications such as MS Office
          • Be comfortable using a script
          • Strong written and oral communication skills
          • Excellent problem-solving skills
          • Have the ability to sit for long periods while communicating over the telephone
          • Be able to work independently and meet deadlines
          • Be able to maintain confidential and sensitive information

            Keywords: Cognosante, Rogers , Customer Service Rep, Sales , Rogers, Arkansas

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