Sales & Event Service Manager
Company: Rogers Embassy Suites
Location: Rogers
Posted on: September 19, 2023
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Job Description:
Hotel:
Rogers Embassy Suites
Sales & Event Service Manager
Full time
The Embassy Suites Northwest Arkansas is a beautiful hotel, spa,
and convention center located in Rogers, AR. We are conveniently
located by the Walmart AMP, Top Golf, and the Pinnacle Hills
Promenade and a short 20-minute drive from the University of
Arkansas, Fayetteville.
The Embassy Suites NW Arkansas holds 400 two-room suites, an indoor
pool, gym, a full-service spa, restaurant, and offers an evening
reception for guests. When you join the Atrium Hospitality team at
the Embassy Suites as a full-time associate, you will have the
option to opt into a 401K plan with employer matching, health,
vision, and dental insurance, paid-time-off, employer paid life
insurance, pet insurance, employee contribution short- and
long-term disability options, as well as accident and critical
illness options. Work today, get paid today with DailyPay. Come
grow with us!
Pay Range: $18.50-$19.43
Make a Difference:
The primary purpose of the Sales & Event Service Manager (SESM) is
to function as the client liaison with the hotel operations team to
execute successful events by detailing group and events sales
bookings that maximize revenues and create up-sell
opportunities.
What You'll Be Doing:
The Sales & Event Service Manager will be tasked with the following
duties, responsibilities, and assignments:
-Complete, review, and distribute Banquet Event Orders (BEOs).
-Offer upgrade options to the client, collect the contracted
deposit(s) and obtain their client's signature(s) on the BEOs.
-Communicate group details and changes to all hotel departments.
Coordinate the client's needs and activities to ensure customer's
expectations are met, and the property operates efficiently.
-In collaboration with the GM and DSE, conduct pre-convention
meetings with client and hotel staff as needed, to ensure each
event is positioned to meet the client's expectations, and
post-convention meetings to gather feedback to recognize key
associates, understand where improvements might be needed, and to
inform the client that they will be receiving a satisfaction
survey.
-Monitor guest room block and blocked event space to ensure group
is meeting their contractual obligations. Initiate release of
unused guestrooms and event space on cut-off date to allow re-sale
of these rooms.
-Communicate with the client if there is a risk of attrition
charges due to low pickup.
-Oversee and administer the payment process to include securing
payment of invoices and ensuring the accuracy of the entire process
as it relates to clients' payment as stipulated in the sales
contract.
-Maintain booking activities in Hotel Sales & Catering software
system to include documenting accurate communication between the
client, hotel staff, and the accounting department.
-Assist the Director of Sales & Events with sales duties as needed
including but not limited to site tours, selling catering events,
etc.
-Ensure group clients can make reservations and count on the hotel
for accurate and timely billing by completing the following tasks:
build group masters in the brand system, set up billing and routing
in the brand system, follow up with client on rooming lists and
enter the names in the PMS, submit commission payments through the
brand commission processing system, issue brand loyalty meeting
planner points to the group organizer, review group no shows and
work with the front office to determine appropriate next steps,
review VIP group reservations and confirm they are blocked in the
correct room types.
-Participate in the Group Scrub Meeting; and
-Any and all other duties as required
Bring Your Experience:
Required Prior Experience:
Minimum two (2) years of Event Sales experience or two (2) years in
hotel Event Services, Banquet, Group Sales or an equivalent
combination of education and
experience.
Preferred Prior Experience:
Prior experience with the Group, and/or Social Event market
segments
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor's degree in Business
Administration, Marketing, Hotel and Restaurant Management, or
related major
Preferred Licenses/ Certification:
Certified Meeting Professional (CMP)
Required Technology:
Proficient in Microsoft Office
Preferred Technology:
Demonstrated experience with industry specific sales and catering
programs including Microsoft Office, Delphi.fdc, and/or CI/TY,
particularly in detailing
Banquet Event Orders (BEOs)
Travel:
Less than 20% travel requirement
Must possess a valid driver's license and reliable transportation
and the ability to be available at off property meetings and
events with minimal notice.
Physical:
Up to 8+ hours sitting at a desk and computer work
Other:
Excellent written and oral communication skills.
__________________________________________________
When you're an Atrium Associate, you're a part of a crucial
workforce providing the ultimate 'Home Away From Home' for our
guests. We know that it takes a lot of time and effort to provide
these exceptional experiences, so we reward your efforts with a
competitive compensation plan and other benefits and perks that
allow you to offer your best to our guests. These benefits
include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton
properties
- 401k Plans
- Medical Insurance
-Other property specific benefits
Plus, we make sure you can grow your career the way you want to
through Internship programs, training and development and over 80
hotels that offer incredible opportunities for career driven
associates.
_____________________________________________
Actual compensation packages are based on a wide array of factors
unique to each candidate, including but not limited to skill set,
years & depth of experience, certifications and specific office
location. This may differ in other locations due to cost of labor
considerations.
Atrium Hospitality provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a
todos los empleados y aplicantes de empleo y proh--be la
discriminaci--n y el acoso de cualquier tipo sin distinci--n de
raza, color, religi--n, edad, sexo, origen nacional, estado de
discapacidad, gen--tica, estado de veterano protegido, orientaci--n
sexual, g--nero de identidad o expresi--n, o cualquier otra
caracter--stica protegida por las leyes federales, estatales o
locales. Esta pol--tica se aplica a todos los t--rminos y
condiciones de empleo, incluido el reclutamiento, la contrataci--n,
la colocaci--n, la promoci--n, la terminaci--n, el despido, el
retiro, la transferencia, las licencias, la compensaci--n y la
capacitaci--n.
Notice of candidate Privacy Rights:
https://atriumhospitality.com/privacy-policy/
Keywords: Rogers Embassy Suites, Rogers , Sales & Event Service Manager, Sales , Rogers, Arkansas
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