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Business Process Analyst II - Rogers, AR

Location: Rogers
Posted on: March 20, 2020

Job Description:

Position DescriptionSERCO is looking for a Business Process Analyst II to join our talented, dynamic team to successfully manage the overall product line. The BPC will support the product line, which consists of business processes, technology products, and supporting documentation to enable call center staff to verify consumer attestations related to Health Insurance Marketplace applications.This position analyzes and documents one or more of an organization's processes, meets with subject matter experts within the organization to gather process information and/or requirements, designs and documents new processes and obtains organizational feedback. The BPC will communicate process flows or requirements to staff for software development efforts or as part of procedural training and may interact with senior level staff to propose process modifications. This role maintains technical applications and communicates with internal stakeholders, program leadership, and the government client daily.The ideal candidate should be analytically minded, able to speak to a wide audience, and support the implementation of business information systems across multiple departments. We are looking to enhance an existing cohesive team with someone dynamic and passionate about their work. The responsibilities of this position include but are not limited to the following:

  • Serve a subject matter expert to ensure initiatives and processes are in alignment with customers strategy, goals, and objectives
  • Create detailed business analysis, outlining problems, opportunities and solutions
  • Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
  • Lead engagement with key operations stakeholders to ensure process compliance and to collaborate on process improvements
  • Support the customer and Product Line Manager in the areas of process analysis and design, throughout the software development life cycle
  • Communicate business processes and/or requirements to software development and training staff
  • Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
  • Construct workflow charts and diagrams for system capability studies
  • Create and maintain program documentation
  • Providing user acceptance testing (UAT) scenario validation and on-site support during UAT
  • Strong interpersonal and communication skills oral and written
  • Ability to write and speak to many diverse and distinct audiences
  • Ability to work with remote peers/management
  • Strong research, analytical, and problem-solving skills--Qualifications
    • Bachelors Degree in administration or related field
    • 5-7 years of progressive work experience Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Keywords: UNAVAILABLE, Rogers , Business Process Analyst II - Rogers, AR, Professions , Rogers, Arkansas

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