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Supervisor-Emergency Services

Company: Mercy
Location: Rogers
Posted on: October 11, 2019

Job Description:

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

"Mercy Hospital Rogers has been designated a Top 100 Hospital by IBM/Watson, formerly Truven, for 2019. We are the only hospital in the state of Arkansas receiving this award"

Overview:

Under the direction of the ED nurse manager and director, assists in the development, organization, implementation and evaluation of the total service given in the Emergency Department. Effectively supervises ED techs and nurses in the delivery of patient care, ensuring that patient safety and customer satisfaction remain a priority. Assists in overseeing the department's daily staffing requirements; provides leadership in clinical problem solving and daily management of flow through the department. Participates in staff recruitment, orientation and retention and provides education as needed. Implements and interprets department and hospital policies and regulatory standards.

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

1. Supervision: Assesses effectiveness of care provided and makes recommendations for improvement. Collaborates with medical staff and other departments to improve care. Works with others to improve processes wherever needed; uses creative problem solving skills to create effective patient flow through the department in throughout the hospital.

2. Staffing: Monitors and adjusts staffing levels as needed based on patient volumes and availability of staff; may develop schedules. Assumes patient care responsibilities when needed.

3. Coworker development: Works alongside ED coworkers; evaluates performance and provides input on performance evaluations. Assists in orientation of new hires; mentors and coaches all coworkers, with special attention on developing leadership and critical thinking skills.

4. Education: Evaluates coworkers' educational needs and participates in development of education plan. Teaches programs and classes as needed. Assists with development and completion of coworker competencies.

5. Patient satisfaction: Maintains strong focus on patient and family satisfaction; makes frequent rounds and provides feedback to coworkers around patient satisfaction efforts. Participates in addressing any customer concerns. Understands patient satisfaction metrics and shares them effectively with coworkers.

6. Quality and regulatory efforts: Maintains familiarity with applicable regulatory standards; participates in quality program as needed.

Qualifications:

Minimum Required Qualifications

Education: Graduate of accredited RN program.

Licensure: RN

Experience: Minimum of 3 years working in an ED.

Certification/Registration: BLS, ACLS, PALS, TNCC, ASLS.

Other Skills and Knowledge:

Excellent organizational and interpersonal skills. Must be able to work independently. Effective time management skills; ability to understand and manage patient flow. Proficiency with Epic. Ability to communicate effectively with providers, coworkers, patients and outside agencies.

Preferred Qualifications

Education:

BSN preferred.

Licensure:

Experience:

Previous leadership experience.

Certification/Registration:

Other Skills and Knowledge:

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

EEO/AA/Minorities/Females/Disabled/Veterans

Keywords: Mercy, Rogers , Supervisor-Emergency Services, Other , Rogers, Arkansas

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