RN Care Coordinator
Posted on: May 19, 2019
We?re a Little DifferentOur mission is clear. We bring to life a
healing ministry through our compassionate care and exceptional
service. ?We don?t believe in jobs at Mercy, we believe in careers
that match the unique gifts of unique individuals; careers that not
only make the most of your skills and talents, but also your
heart.At Mercy, you?ll feel our supportive community every step of
your day, especially the tough ones. We?re a team and love working
that way. That team is expanding, and we currently have exceptional
opportunities to help our communities grow.?Mercy Hospital Rogers
has been designated a Top 100 Hospital by IBM/Watson, formerly
Truven, for 2019. We are the only hospital in the state of Arkansas
receiving this award?Overview:Under the direction of the home
health Clinic Manager and/or Director, the liaison nurse
facilitates the efficient and effective coordination and intake of
referrals for home health programs. In collaboration with the
interdisciplinary team and care management, the liaison nurse
facilitates home care placement and services for patients within
the acute hospital needing home health services. The job includes
assessing patient needs, directly offering patient choice, and
coordinating transition of acute inpatients to care and services in
the home for all agencies. The liaison nurse assures receipt of
complete orders and information necessary for the delivery of home
health services. The liaison nurse communicates the referral
information to the home health program/location, which may include
assisting in verification of insurance benefits, obtaining initial
authorizations, and registering patients into home health software
as needed. Completes other duties as assigned. Perform duties and
responsibilities in a manner consistent with our mission, values,
and Mercy Service Standards.We?ll Support You at Work and HomeOur
foundations are built on dignity and respect. Modern Healthcare
Magazine named us as a ?top 100 places to work.? We go out of our
way to help people feel welcomed. We offer day-one comprehensive
health, vision and dental coverage, PTO, tuition reimbursement and
employer-matched retirement funds to benefit-eligible co-workers,
including those working 48 hours or more per pay period!What Makes
a Good Match for MercyCompassion and professionalism go
hand-in-hand with us, along with exceptional quality care. Having a
positive outlook and a strong sense of advocacy is in perfect step
with our mission and vision. We?re also collaborative and are not
afraid to do a little extra to deliver excellent care ? that?s just
part of our commitment. If that sounds like a fit for you as well,
we encourage you to apply.JOB RESPONSIBLITIES: 1. Coordinates
continuity of care and referral of patients requiring home health
in an efficient, comprehensive, and timely manner.?
- Offers patients/family agency choice??????????
- Coordinates the transition to home health services for acute
- Provides education regarding home health services to patients,
families, physicians, coworkers and others in the community.2.
Documents and organizes information in a manner which is complete,
accurate and legible in all designated areas:
- Compiles and screens referral information to determine
qualifying home health program criteria for Medicare, Medicaid, and
insurance/third party payors.?
- Extracts and coordinates the transfer of medical information
necessary for home health and performs initial data entry as
- Initiates and assists with coordination of charity applications
- Collaborates effectively with referral sources, patient,
family, physicians, insurance/third party payors and other members
of the healthcare team.?3. Communicates verbally and non-verbally
in a concise, effective, friendly, helpful and professional manner
to patients, coworkers, home health agencies, physicians,
family/significant others, insurance payors, and others involved in
the care of the patient.?
- Verbal, written, and electronic communication is accurate,
concise, and timely.
- Collaboration/Communication: Ensures patient?s needs are met
with the transition into home health services.
- Answers all pages, telephone calls, and electronic messages
promptly and professionally.4. Assists with insurance verification
and initial authorizations as needed. Communicates applicable and
necessary financial information to the appropriate program, and
enters documentation timely into software programs as needed.
Assists with home health and/or case management tasks in relation
to the transition of care to the home health setting.??5. Actively
supports performance improvement initiatives by following policies
and procedures, providing ongoing peer education, and participate
in departmental activities (i.e. Customer Service, Physician
Satisfaction, Coworker Satisfaction, and/or Process Improvement.
- Participates in the identification of referral trends, problem
identification, and problem resolution related to the home health
- Compiles and analyzes referral statistics by creating daily,
weekly, monthly, and/or annual reports as needed to look at program
utilization, referral trends, and issues.?
- Participates in departmental and organizational process
- Understands and complies with organizational
policies/procedures, Joint Commission standards, Arkansas
Department of Health Standards, applicable laws, and
regulations.?6. Demonstrates behavior and performance that is
supportive of cost effective and high quality care in the process
of transitioning patients into home health.?
- Efficiently serves as a liaison between home health programs
and physicians, community referral sources, patients, family
members, case management, interdisciplinary team members and other
members of the community.?
- Responsible for maintaining ongoing working knowledge and
understanding of home health programs, referral processing,
admission policies/procedures, and insurances payor requirements.7.
Enhances professional growth/development, and provides
education/resources for home health services to physicians,
referral sources, coworkers, patients/families, and the community.?
- Attends educational programs, mandatory inservices, workshops
and department meetings.
- Maintains current working knowledge related to federal
regulations, state regulations, and standards for home health
- Maintains updates and current operational standards with
Electronic Medical Record systems and other information systems in
an efficient and timely manner to meet regulatory and compliance
- Incorporates knowledge obtained into referral and practice
- Responsible for assisting with the development and
implementation of customer service initiatives.?8. Provides safe
environment of care for patients, visitors, and coworkers.
- Demonstrates current knowledge of role in: - Disaster Planning
(including documentation) - Fire Safety - Standard Precautions -
Hazardous Material Identification - Electrical Safety9. Provides
population specific knowledge and skills where applicable. Works
effectively with various ages, cultures, and ethnic groups.
Utilizes appropriate tools and resources for age, cultural, and/or
ethnical needs.?QUALIFICATIONS:Education:?Graduate of an accredited
school of nursing. Licensure:?Current Arkansas RN license. Current
valid driver's license. Certifications:?BLS certification. Current
valid driver's license and ability to drive. Other:?Ability to read
and communicate effectively in English. Basic computer skills and
strong communication skills are required. Preferred Experience:?One
year of previous experience in clinical nursing preferred. Home
health experience preferred. Preferred Certifications:? Preferred
Other: Additional languages preferred.--
Keywords: Mercy, Rogers , RN Care Coordinator, Other , Rogers, Arkansas
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