Technical Specialist

Company: HCL Tech
Location: Rogers
Posted on: March 17, 2023

Job Description:

Job Description (Posting)8-12 years of work experience with a Bachelor s degree. Expert knowledge of Cisco networking equipment and software - Cisco CCIE, CCNA or CCNP Routing and Switching certification preferred Experience administering enterprise IP networks in mission-critical, 24x7 production environments 8 years related experience in infrastructure/network environments and designing, planning, documenting and implementing LANs and WANs using latest technology Advanced process orientation and exhibited planning, organizational and problem-solving skills Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills Advanced understanding of TCP/IP network protocols, including common application protocols Experience in high-availability networks in load-balanced, n-tier application environments Demonstrated ability to solve complex systems and network environment issues Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low level technical view Ability to write technical design and build documentations for all aspects of a technical infrastructure Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs ITIL certification preferredIn depth knowledge of: Cisco routers, switches, wireless controllers, WAPs and firewalls; Palo Alto Network firewalls; Blue Coat Proxy; Riverbed, Infoblox Knowledge on ACI and Hands-on experience is must. Network management tools: LiveAction; SolarWinds/Orion NCM, NPM, APM, or other SNMP tools Infrastructure support experience with respect to cable plant topologies, cable media types and standards. Protocol analyzers (Wireshark and/or Wildpackets) Security protocols (IPSec), encryption technologies (3DES, AES) IDS/IPS systems LAN Protocols (10/100/1000 Mbps Ethernet, WiFi) WAN protocols (MPLS, DMVPN, VPN) Routing Protocols (EIRGP, OSPF, BGP) Network problem analysis and troubleshooting Network infrastructure hardware and protocols (TCP/IP, switches, bridges, routers, proxy servers, VPN concentrators) WAN protocols (MPLS, DMVPN) Routing Protocols (EIRGP, OSPF, BGP) Network problem analysis and troubleshooting BlueCoat proxy servers or other content filtering systems.Additional Information (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen CasesQualificationB TechSkill (Primary)EIS-Network Data-Network Data

Keywords: HCL Tech, Rogers , Technical Specialist, Other , Rogers, Arkansas