Part Time Sales Lead

Company: Build-A-Bear Workshop
Location: Rogers
Posted on: January 22, 2023

Job Description:

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Leader on Duty on designated shifts. During those times Sales Leads will be in charge of the total operation of the store that includes but is not limited to leading a team of associates, modeling Experience First - behaviors, and enhancing the Guest's experience while achieving the store sales goals. Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement. When not designated as the Leader on Duty, Sales Leads will perform the role of a Bear Builder.Responsibilities When Designated as the Leader on Duty:Leads a team of associates to consistently model the Experience First standards and behaviorsCommunicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standardsEnergizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standardsDelegates to associate team effectivelyMaintains a positive and motivational style in all communication and actions to promote productivity and ownershipDrives associate engagement by recognizing and rewarding employees for outstanding performanceBuilds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty programAudits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and proceduresAdheres to and enforces all BABW store security and cash management policies and proceduresEnsures store is always Grand Opening ready by following opening and closing proceduresOperates and maintains all IT systems in accordance with policies and proceduresUses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelinesInsures compliance with all company policies and procedures as well as federal, state, local and provincial laws.Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issuesResponsibilities as a Bear Builder:Uses the Make Behaviors and Experience First - station standards to provide a personalized, enjoyable and memorable experience for Guests of all agesInvites potential Guests to come in and learn about our storePromptly welcomes and greets all Guests with a smileEngages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those "just looking" into a saleInforms Guests of all current promotions and points out our newest productExplains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friendContributes to total store results by recommending items to maximize sales and enhance the Guest's experienceInsures Guests are aware that we offer parties for all ages and all occasionsSupports our company party commitments by delivering a great party experienceIs aware of workshop sales goals, Guest satisfaction expectations, and promotional objectivesMaintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear WorkshopFollows all company policies and procedures including but not limited to Cash Management, Attendance, and Store SecurityAll other tasks as may be assigned by store managementQualifications:Ideal candidate is a BABW associate with a minimum of one + years of experience providing exceptional Guest service in the workshopAvailable for a flexible schedule that meets the needs of the businessMinimum of high school diploma or GED equivalent. College degree a plusIs ambitious and success oriented.Outstanding leadership and selling skillsModels personal and professional integrityExcellent interpersonal communications skills, including verbal and written communicationOrganized and planful; pays attention to detailsIs flexible and adaptable in a fast paced work environmentFosters a high energy environment and demonstrates an appreciation for children of all agesJob descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

Keywords: Build-A-Bear Workshop, Rogers , Part Time Sales Lead, Other , Rogers, Arkansas