Customer Relations Specialist
Company: Shine Solar, LLC
Posted on: November 26, 2022
Shine Solar is a company dedicated not only to its customers, but
also to its employees. We realize that a strong employee base and a
free-flowing communication of ideas is integral to smooth
operations. Our close-knit workplace culture reflects that in our
recognition that we all do better when we're having fun!
Our dedicated team is focused on bringing clean, affordable solar
power to thousands of homes and businesses across the US.
Installing happiness is what we do, because we believe a happy
planet means a happy wallet and a happier you!
Our purpose is to generate happiness for our customers and
ourselves through and extraordinary customer experience that
inspires all of us to tell the world.
*POSITION SUMMARY *
The Customer Relations Specialist provides customers with the best
service by ensuring their voices are being heard. Will resolve
customer's issues---and provide the best resolution. Will
represent---Shine Solar's purpose---and core values
through---respect and courtesy, clean language,---and honesty. Will
assist management in addressing administrative needs of projects.
Will enter customer information and administered assessments into
company's computer system. Will type, file, perform record keeping,
copying, and reception duties. Will distribute transportation to
customers and reconcile monthly transportation reports. Will
organize and maintain files, compile, and analyze information from
a variety of sources to assist in the preparation of reports and
facilitate reconsideration orientations for those customers that
met exemption qualifications. Will work under the direct
supervision of the Customer Relations Manager.
*ESSENTIAL DUTIES AND RESPONSIBILITIES*
Provides support for the department. ---In addition to other duties
as assigned, will work with customers via inbound calls to resolve
problems with online billing services. Will research, identify and
resolved customer issues. Will schedule any needed follow-ups for
issues not immediately resolved. Provides customers with product
and service information. Works closely with resource management to
ensure proper protocol was followed.
*Examples of Work*
* Answers incoming phone calls---and---provides the best feedback
to the customer.---
* Always Maintains---a positive, empathetic, and professional
attitude towards employees and customers.---
* Communicates---with customers through various channels.---
* Acknowledges and resolves customer---complaints or
* Knows company---products inside and out so that questions can be
* Keeps records of customer interactions, comments,---and
* Communicates and coordinates with---colleagues, as
* Runs reports---and analyzes energy data.---
* Monitors and troubleshoots customer issues over the
* Requests replacement hardware from manufacturers and works
with---project coordinator to schedule---truck rolls.
*EDUCATION and/or EXPERIENCE *
High school diploma or general education degree (GED); or 2 years
of experience as a creative designer and/or training; or equivalent
combination of education and experience.
*CERTIFICATES, LICENSES, REGISTRATIONS*
Must have to ability to obtain and maintain a valid driver's
*Pay based on experience*
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* Day shift
* Customer service: 1 year (Preferred)
* Customer retention: 1 year (Preferred)
* Driver's License (Required)
Work Location: One location%58047475%
Keywords: Shine Solar, LLC, Rogers , Customer Relations Specialist, Other , Rogers, Arkansas
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