Front Desk Associate
Company: Massage Envy
Posted on: September 21, 2022
What We'll Accomplish Together
As a front desk associate at this Massage Envy franchised
location,* essential responsibilities revolve around providing
excellent services to members and guests. These include:
- Answering phone calls.
- Setting and checking members and guests in and out for
- Greeting members and guests upon arrival.
- Promoting the Wellness Program.
- Re-engaging inactive members.
- Keeping management apprised of member concerns and following
manager's policies, procedures and direction.
- Accepting constructive criticism in a positive manner and using
it as a learning tool.
- Upholding the Massage Envy brand's core values of optimism,
gratitude, excellence, consistency and empathy.
- Staying updated on retail products and promotions.
- Recognizing and supporting team goals and creating and
maintaining positive relationships with team members.
What it Takes to Succeed
Qualified candidates will:
Education, Skills and Training:
- Have a high school diploma or equivalent (GED).
- Possess basic math and cash handling experience.
- Have strong phone and computer skills.
- Have previous customer service experience (preferred).
- Be able to prioritize and perform multiple tasks.
- Work cohesively with others in a fun and fast-paced
- Possess general knowledge of massage and esthetic services and
Communications and Personal Interactions
- Have a strong customer service orientation and be able to
communicate effectively with members and guests, prospective
clients, vendors, and the franchised location's management and
- Maintain client confidentiality.
* Massage Envy Franchising, LLC ("MEF") is a national franchisor of
independently owned and operated franchised locations. Each
individual franchised location, not MEF or any of its affiliates,
is the sole employer for all positions posted by a franchised
location, and each individual franchised location is not acting as
an agent for MEF or any of its affiliates. Hiring criteria,
benefits and compensation are set by each individually owned and
operated franchised location and may vary from location to
Keywords: Massage Envy, Rogers , Front Desk Associate, Other , Rogers, Arkansas
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