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Front Desk Supervisor

Company: Rogers Embassy Suites
Location: Rogers
Posted on: September 16, 2022

Job Description:

*Make A Difference: *The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.*What You Will Be Doing: *The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:* Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed;* Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed;* Develop and maintain relationships with employees, return guests and group contacts;??* Anticipate and address guest issues and establish proactive processes to promote guest satisfaction;?* Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment;* Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies;* Be proactive in the greeting of guests in a friendly and warm manner;* Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback;* Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;* Assist in recruitment process with interviewing candidates;* Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and* Any and all other work as required to complete the primary purpose of the position.*Bring Your Experience: **Required* *Prior Experience: *Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.*Preferred Prior Experience: *Hospitality industry experience preferred*Required Education: *High School Diploma or equivalent*Preferred Licenses/ Certification: *Valid state driver's license and adhere to all company guidelines regarding moving violations.*Required Technology: *Use computers and computer systems (including hardware and software) to enter data, or process information*Physical: *Able to lift a minimum of 50lbs occasionallyAble to stand and/or walk for duration of schedule shift*Other: *Flexible to working days, early mornings, evenings, weekends and holidaysJob Type: Full-timePay: $17.00 - $17.85 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Professional development assistance* Referral program* Retirement plan* Tuition reimbursement* Vision insuranceSchedule:* 8 hour shift* Weekend availabilityWork Location: One location

Keywords: Rogers Embassy Suites, Rogers , Front Desk Supervisor, Other , Rogers, Arkansas

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