Call Center Representative
Company: Aston Carter
Location: Rogers
Posted on: August 7, 2022
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Job Description:
Description:Job Title: Customer Remediation AdvisorLocation:
Bentonville, AR - total needed 63 ( 51 English speakers + 12
bilingual Spanish speakers) - Onsite from Day1As a Customer
Remediation Advisor, your role will be to focus on providing
accurate resolutions for customers. You will handle customer
relationships and assist with their individual service needs whilst
delivering extraordinary customer service. Responsibilities Respond
to customers through various channels including telephone (both
inbound and outbound), internet, and written correspondence as
appropriate. You will also perform research to complete back-office
transactions (70-90 calls a day) Acquire detailed knowledge of
product ranges and excellent service. Offer an excellent level of
customer service, pro-actively serve customers across their product
portfolio, handle high-volume customer inquiries across the product
range. Follow clear instructions and guidelines to resolve customer
enquiries at the first point of contact. Training is given to
enable you to establish trust and resolve customer queries, handle
complaints. Constant monitoring, mentorship, and development will
be given to ensure continuous improvement. Collaborate with
colleagues across multiple departments to provide a high-quality
service to customers Recognize individual customer service needs
and resolve their enquiry Provide resolutions to avoid customers
having to call again, or have the call transferred Ability to
handle complaints, log complaints, and escalations with appropriate
disposition code in the system Excellent customer service and
social skills with the ability to recognize and support the
specific needs of the most vulnerable customers Maintain and update
customer-related information systems to ensure accurate records;
collecting and accessing appropriate information relevant to your
call type Process back-office transaction in the system related to
customer remediation Keen to progress to other levels and will
consistently self-assess your performance against agreed targets by
working closely with your manager Work effectively as part of a
team, recognizing how teams can deliver phenomenal
resultsSkills:call center customer service, call center
environment, banking customer service, escalation callsTop Skills
Details:call center customer service,call center
environmentAdditional Skills & Qualifications:Excellent
communication and interpersonal skillsGood written skillsProblem
Solving SkillsDedication to performance quality or doing an
extraordinary jobResults-OrientedAnalytical & problem-solving
skillsStress management abilitiesAbility to maintain high levels of
confidentiality and data security standardsAbility to handle
multiple tasks with minimal supervisionAbility to look after
specific Inbound/Outbound calls from customersAbout Aston Carter:
At Aston Carter, were dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions from recruiting, sales and delivery to
corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.Established in
1997, Aston Carter is a leading staffing and consulting firm,
providing high-caliber talent and premium services to more than
7,000 companies across North America. Spanning four continents and
more than 200 offices, we extend our clients capabilities by
seeking solvers and delivering solutions to address todays
workforce challenges. For organizations looking for innovative
solutions shaped by critical-thinking professionals, visit
AstonCarter.com. Aston Carter is a company within Allegis Group, a
global leader in talent solutions.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.If you
would like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email astoncarteraccommodation@astoncarter.com
(%20astoncarteraccommodation@astoncarter.com) for other
accommodation options. However, if you have questions about this
position, please contact the Recruiter located at the bottom of the
job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Rogers , Call Center Representative, Other , Rogers, Arkansas
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