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Call Center Representative

Company: Aston Carter
Location: Rogers
Posted on: August 7, 2022

Job Description:

Description:Job Title: Customer Remediation AdvisorLocation: Bentonville, AR - total needed 63 ( 51 English speakers + 12 bilingual Spanish speakers) - Onsite from Day1As a Customer Remediation Advisor, your role will be to focus on providing accurate resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service. Responsibilities Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions (70-90 calls a day) Acquire detailed knowledge of product ranges and excellent service. Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range. Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact. Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement. Collaborate with colleagues across multiple departments to provide a high-quality service to customers Recognize individual customer service needs and resolve their enquiry Provide resolutions to avoid customers having to call again, or have the call transferred Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type Process back-office transaction in the system related to customer remediation Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager Work effectively as part of a team, recognizing how teams can deliver phenomenal resultsSkills:call center customer service, call center environment, banking customer service, escalation callsTop Skills Details:call center customer service,call center environmentAdditional Skills & Qualifications:Excellent communication and interpersonal skillsGood written skillsProblem Solving SkillsDedication to performance quality or doing an extraordinary jobResults-OrientedAnalytical & problem-solving skillsStress management abilitiesAbility to maintain high levels of confidentiality and data security standardsAbility to handle multiple tasks with minimal supervisionAbility to look after specific Inbound/Outbound calls from customersAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Rogers , Call Center Representative, Other , Rogers, Arkansas

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