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Technical writer

Company: Cognosante
Location: Rogers
Posted on: September 21, 2022

Job Description:

Security Clearance RequiredAble to obtain Public TrustCognosante is on a mission to transform our countrys healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in peoples lives today!Job DescriptionWe are seeking a passionate, proactive, and expert-level Technical Writer to support a prominent Cognosante Healthcare Program. Our new team member must have expertise in technical writing and editing, gathering and analyzing business/functional requirements, process and training content development and design, supporting cross-functional SME teams, and managing multiple tasks.The primary job function is to serve as the expert Technical Writer to create user guides, training materials, and other supporting documentation. We do value high quality, along with a demonstrated knowledge of communication, presentation tactics, adult learning theory, technical writing standards. We always nurture our staff regardless of role, but this is not a developmental position; our new team member is a high-functioning individual contributor and will be an internal consultant and prominent Cognosante team member for a state-based exchange health insurance healthcare customer and program.This is an opportunity to influence learning on a healthcare program. If creating products that matter for a prominent healthcare program sounds like your dream job, get in touch.Key Responsibilities

  • Ensuring deliverables adhere to company and/or client format specifications.
  • Coordinating with the Subject Matter Experts (SMEs) and project teams for preparation, review, revision, and control of the technical documents
  • Providing review and edit of project artifacts, internal presentations, and documents to QC/QA team
  • Editing documents submitted by multiple authors to ensure consistent presentation of business and technical content and 508 compliant when applicable
  • Editing documents submitted by multiple authors to ensure they abide by set standards regarding order, clarity, conciseness, style, and terminology
  • Participation in Quality Management Processes
  • Identifying areas requiring further collaboration and note those areas for SMEs to write/rewrite non-technical/technical information
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Supporting ISO standards
  • Composing and reviewing SOPs
  • Prepare and maintain and provide technical review of Technical Reference Guides, User Guides, and other technical documentation
  • Using SharePoint for version control and repository
  • Supporting all project documentation and deliverables as requested
  • Prepare communication to invite and alert end users to upcoming training events.
  • Train end users. Required Qualifications
    • B.A. or B.S. in: English, Journalism, History, Political Science Communications, or other relevant degree (6 years of relevant experience is equivalent to a degree).
    • 8 years of experience producing management briefings, project status reports, meeting minutes as well as facilitating and generating training materials like PowerPoints and end user guides.
    • Expert with Microsoft Office; especially Word, Outlook and PowerPoint.
    • Highly proficient in using MS Teams and MS SharePoint.
    • Must have familiarity with project management tools and methodologies.
    • Must have excellent communication, problem solving, and customer service skills
    • SharePoint intermediate level. Be very comfortable with SharePoint and understand navigation, quick edits, uploading, downloading, check in/check out, version history.
    • Word intermediate/expert level. 95% of our deliverables are in a Word format hence an understanding of styles, cross references, track changes, following templates, 508 compliance, etc. is key.
    • Training/User Guide creation experience creating end user system documentation.
    • Visio basic knowledge in creating and updating workflows/process flows.
    • PowerPoint intermediate level skillset.
    • Adaptability! Okay with switching gears mid-stream and prioritizing based on customer needs.
    • At least two years of technical writing experience in an IT or Healthcare IT environment
    • Extensive vocabulary and knowledge of the English language including rules of composition, and grammar
    • Knowledge of 508 compliance rules
    • Strong time management and organizational skills
    • Experience in editing; able to communicate and justify decision in wordsmithing. Strong in active voicing and plain language.
    • Health and/or Medicaid/Medicare experience
    • Experience with wireframes UI/UX a plusCognosante will not provide sponsorship for employment-based immigration benefits for this position.Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws. Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., or and not a commercial domain e-mail (e.g., or We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at Thank you.Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: Cognosante, Rogers , Technical writer, IT / Software / Systems , Rogers, Arkansas

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