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General Clerk II - Seasonal Remote - $17.67/hr

Company: Serco North America
Location: Rogers
Posted on: September 24, 2022

Job Description:

Position Description:If you love assisting people, making outbound phone calls with the use of a call script, and detailed record keeping, - Serco has a great opportunity for you! As a General Clerk II Seasonal, you will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care.Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act. The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public. The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing. The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing.As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace. You will work closely with your supervisor and peers to deliver exceptional customer service. Jerilyn Freund leads this team with over 15 years' experience and has been on the project since 2014. The team has been recognized by the client, CMS, and PMO leadership for Rogers, AR.In this role, you will:Post information to agency records and modify forms or records.Record and input information to internal database records.Conduct outbound telephone calls.Receive inbound telephone calls.Perform data entry and retrieval and perform arithmetical computations.Receive coaching/feedback and implement/take action to make changes as appropriate.Participate in internal training through company Learning Management System and passing certification tests.Adhere to service compliance requirements by completing training modules and passing annual re-certifications.Maintain required production and quality standards as outlined by contract.Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.Effectively work in a team environment.Additional duties as assigned.Demonstrate flexibility and ability to adapt to change.Qualifications:To be successful in this roll, you will have:High school diploma or equivalent, plus 6 months of experience in a similar job. Education beyond high school completion may be a substitute for experience.Must have internet and the ability to plug in a network cable to the router/modemThis position is contingent upon your ability to pass a background check and drug screenAdditional desired experience and skills:Have clerical skills including data entry, typing and outbound telephone calls. Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired.Be able to use a computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).Be able to multitask using two computer screens and navigating between multiple software programs.Be able to work independently, perform as a self-started, and meet critical deadlines.Be able to communicate effectively.Be able to maintain confidential and sensitive information by following PII (Personal Identifiable Information) standardsIf you are a detail-oriented person who is interested in problem solving and assisting others and are looking to join a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!Company Overview:Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Keywords: Serco North America, Rogers , General Clerk II - Seasonal Remote - $17.67/hr, Human Resources , Rogers, Arkansas

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