Retail Full-time Customer Experience Supervisor
Company: The TJX Companies Inc
Location: Rogers
Posted on: May 13, 2022
Job Description:
All 1,000 of our Marshalls stores embrace discovery, from
designer luggage to statement shoes. Our assortment of brands is
always changing, but our mission to provide the surprises that make
the everyday a little more fun is unwavering. Just like working
here. Everyone encourages each other and embraces the excitement
that can come with change. Each shift is a new opportunity to
Discover Different.Posting Notes: Marshalls Store 1195 -- 202 S.
Promenade Blvd. -- Rogers -- AR -- 72756 Job Summary: Responsible
for promoting an excellent customer experience. Oversees a team of
Associates at front of store ensuring prompt, courteous customer
service and promotion of loyalty programs. Leads by example by
engaging and interacting with all customers, and maintaining a
clean and organized store. Responsibilities:
- Role models exceptional customer service
- Creates a positive internal and external customer
experience
- Promotes a culture of honesty and integrity; maintains
confidentiality
- Takes an active role in training and mentoring Associates on
front end principals using appropriate company resources and
tools
- Trains and coaches Associates on personalizing the customer
experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs,
and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a
positive customer experience
- Ensures Associates execute tasks and daily activities in
accordance with store plan; reprioritizes as needed
- Communicates accurately and effectively with management and
Associates when setting and addressing priorities; provides
periodic progress updates
- Provides and accepts ongoing recognition and constructive
feedback
- Partners with Management on Associate training needs to
increase effectiveness
- Ensures adherence to all labor laws, policies, and
procedures
- Promotes credit and loyalty programs during customer
interactions
- Supports and participates in store shrink reduction goals and
programs
- Promotes safety awareness and supports maintenance of a
risk-free environment
- Performs other duties as assigned Requirements:
- Available to work flexible schedule to support business needs,
including nights and weekends.
- Strong understanding of merchandising techniques
- Capable of handling multiple tasks at one time
- Strong organizational skills with attention to detail
- Ability to respond appropriately to changes in direction or
unexpected situations
- Team player, working effectively with peers and supervisors to
accomplish tasks
- Strong communication skills
- Ability to train others
- One year retail and 6 months of leadership experience. We're
reinventing retail and helping people discover that next find
that's going to be their new signature look. You can be a part of
their journey to look amazing.Our inventory is always changing and
our approach is continually evolving, which means every day is
another chance to Discover Different. In fact, that's what it's
like throughout the entire TJX family, which includes TJ Maxx,
HomeGoods, Sierra, and Homesense.Discover Different also means we
embrace each other's differences and unique perspectives. We
consider all applicants for employment without regard to race,
color, religion, gender, sexual orientation, national origin, age,
disability, gender identity and expression, marital or military
status. We also provide reasonable accommodations to qualified
individuals with disabilities in accordance with the Americans with
Disabilities Act and applicable state and local law. -Posting
Notes: Marshalls Store 1195 -- 202 S. Promenade Blvd. -- Rogers --
AR -- 72756
Keywords: The TJX Companies Inc, Rogers , Retail Full-time Customer Experience Supervisor, Hospitality & Tourism , Rogers, Arkansas
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