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Insurance Customer Service Advisor

Company: Karen Williams State Farm Insurance
Location: Rogers
Posted on: May 7, 2022

Job Description:

Job DescriptionOur dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Compensation:$16 hourlyResponsibilities:

  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Apply appropriate changes to consumer policies based on the information provided
  • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available toolsQualifications:
    • Must have knowledge of Microsoft Office and customer relationship management software
    • Basic knowledge of insurance policy procedures and schedules is preferred
    • Display strong communication skills, active listening skills, and personal skills
    • Must have high school diploma or GED equivalent
    • Prior work in a customer-facing position or customer service role is required
      • Bilingual preferred - Spanish
      • Property and Casualty Insurance LicenseAbout

Keywords: Karen Williams State Farm Insurance, Rogers , Insurance Customer Service Advisor, Hospitality & Tourism , Rogers, Arkansas

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