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Shift Leader

Company: Popeye's Louisiana Kitchen - HZ Ops Holdings Inc
Location: Rogers
Posted on: January 8, 2021

Job Description:

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.Essential Functions

  • Develop Servant Leaders-Puts your people and restaurant first-not yourself
  • Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
  • Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goalsResponsibilities
    • Coaches, trains and develops team members around processes and procedures at each station
    • Actively participates in team huddles offering great ideas
    • Consistently thanks the team and celebrates success
    • Serves as a role model and coaches Brand service behaviors
    • Fixes bottlenecks, calls chicken drops and monitors Speed of Service
    • Makes sure the restaurant is welcoming and clean
    • Spends time with the guests in the dining room doing table touches throughout the shift
    • Supports the team to resolve guest concerns quickly
    • Ensures product quality and all standards are met on their shift
    • Provides ideas to the restaurant General Manager to improve guest metrics and feedback
    • Leads each shift by delegating duties, assigning tasks, and following up with all team members
    • Must be proficient in each are of the restaurant to assist when necessary
    • Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
    • Ensures accuracy of inventory and waste tracking
    • Reviews and approves invoices and inter-store transfers (ISTs)
    • Checks people charts and production planning and makes necessary adjustments
    • Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shiftRequired Education and Experience
      • Minimum Age: 18 years old
      • Previous restaurant experience preferredBrand: Popeye's Louisiana KitchenAddress: 2325 West Walnut Street Rogers, AR - 72756Property Description: 09122 Popeyes-772 Rogers, ARProperty Number: 772

Keywords: Popeye's Louisiana Kitchen - HZ Ops Holdings Inc, Rogers , Shift Leader, Hospitality & Tourism , Rogers, Arkansas

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