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Client Success - Advanced Analytics Manager

Company: Accenture
Location: Bentonville
Posted on: July 9, 2024

Job Description:

Title: Sales Ex - COE - Client Success Advanced Analytics Manager

Role (Job Profile): Analytics and Modeling Manager

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360 - value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360 - value we create for our clients, each other, our shareholders, partners and communities.

At Accenture, we believe your career is about what you want to be and who you want to be. It's about bringing your skills, your curiosity, and your best true self to your work. Here, you'll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.

We are:

Sales Excellence. Sales Excellence at Accenture empowers our people to compete, win and grow. We provide everything they need to grow their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence.

The team will be aligned to the Client Success, which is a new function to support Accenture's approach to putting client value and client experience at the heart of everything we do to foster client love. Our ambition is that every client loves working with Accenture and believes we're the ideal partner to help them create and realize their vision for the future - beyond their expectations.

You are:

An expert in advanced analytics with excellent project management and inter-personal skills. Besides being an SME, you will be responsible for overseeing a team of data scientists and behavioral researchers to ensure the successful execution of complex analytics projects in a timely and efficient manner. You will also manage the backlog list of tasks, assigning them to the team, continuously updating the list to accommodate new requests or hypotheses, and maintaining clear communication regarding the status of deliverables to ensure their quality and timely completion. You will proactively identify opportunities for process improvement and explore new use cases for advanced analytics and Gen AI applications, driving innovation and optimization within the team.

The work:

The Center of Excellence (COE) enables Sales Excellence to deliver best-in-class service offerings to Accenture leaders, practitioners, and sales teams.

As a member of the COE Analytics Modeling Analysis team, you will generate business insights for Client Success Office to help Accenture to improve its processes, boost sales and maximize profitability.

You will:

  • Manage a team of data scientists and behavioral researchers so that they are properly aligned with priority projects or tasks.

  • Maintain and prioritize a backlog of tasks by assigning them to team members, and continuously updating to accommodate new requests or ideas.

  • Regularly communicate with the tower lead, team members, and stakeholders to provide updates on project status, timelines, and any potential issues or challenges.

  • Suggest and implement enhancements that optimize efficiency and quality by analyzing workflows and methodologies.

  • Continuously seek opportunities to apply cutting-edge analytical techniques to address evolving business needs.

  • Apply statistical, machine learning, and NLP techniques to identify patterns, extract meaningful insights, or develop new tools or solution for the business stakeholders.

  • Interpret and present findings to technical as well as non-technical audiences in a clear and actionable manner.

  • Identify Gen AI use cases leveraging various LLMs and design and conduct pilot projects to explore their feasibility and value.

  • Develop Gen AI-based solutions or capabilities collaborating with cross-functional teams including data engineers and business stakeholders.

  • Ensure data compliance with privacy regulations and implement data security measures.

  • Encourage the team to think creatively, stay updated with emerging technologies, and implement best practices in analytics.

  • Stay current with latest developments in data science and Gen AI.

    Basic Qualifications:

    • Minimum 5 years of advanced analytics project management experience

      Preferred Qualifications:

      • Master or doctoral degree in Data Science, MBA, or PMP certification

      • Bachelor's degree in data science or a related field

      • Experience in developing Gen AI solutions leveraging Azure OpenAI or Google PaLM2

      • Experience in deploying and managing ML models in GCP production environment

      • End-to-end analytics project management experience

      • Machine learning or deep learning algorithms

      • Natural language processing techniques

      • Generative AI experience with LLMs

      • Data visualization tools such as Power BI or QlikSens

      • Coding experience in Python, SQL, and R

      • Experience with project management tools such as

      • Excellent communication skills in both oral and written English

      • Excellent time management, organizational, and inter-personal skills

      • Strong business acumen and attention to detail.

      • Experience with survey data analysis using Qualtrics tools

      • Experience with Sales, Marketing, Pricing, or Finance data

      • Working knowledge of Salesforce Einstein Analytics

      • Experience working with Power Apps

      • Ability to work effectively in a remote, virtual, global environment

        You may also need:

        • A home office or work area that is suitable for productive remote work, per local guidelines. This includes a safe, ergonomic workspace and a high-speed internet connection that is stable and secure.

          Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

          Information on benefits is here.

          Role Location Annual Salary Range

          California $93,400 to $224,600

          Colorado $93,400 to $194,100

          District of Columbia $99,500 to $206,700

          New York $86,500 to $224,600

          Maryland $86,500 to $179,700

          Washington $99,500 to $206,700

          What We Believe

          We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

          Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

          Equal Employment Opportunity Statement

          Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

          All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

          Accenture is committed to providing veteran employment opportunities to our service men and women.

          For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

          Requesting An Accommodation

          Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

          If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

          Other Employment Statements

          Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

          Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

          Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

          The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Rogers , Client Success - Advanced Analytics Manager, Executive , Bentonville, Arkansas

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