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Oracle Cloud CX Manager

Company: Accenture
Location: Bentonville
Posted on: June 1, 2024

Job Description:

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

You Are:

An Oracle CX Cloud maven with the skills to help clients meet the challenges of their transformation and digitization. You have experience in leading workshops for capabilities, gathering requirements, creating, and finalizing functional/technical design, gap analysis, configuring Oracle in alignment with industry best practices, and working with Client's Business and Technical teams for Testing and deployment to Production. You have a history and a demonstrated knowledge of delivering Oracle CX Cloud projects utilizing strong client facing skills, and have the ability to think dynamically, and clearly articulate creative thoughts and solutions. You are sought out as an expert internally and externally for your deep functional or industry expertise, domain knowledge, or offering expertise.

The Work:

  • Identify Oracle CX Cloud functional and technical requirements and develop designs and solution options.

  • Manage and support conference room pilot (CRP) workshops,

  • Analyze functional and technical integration requirements and providing Solution options, Design / Build Oracle Sales technology solutions.

  • Contribute to large-scale, Global workstreams requiring specific knowledge of Oracle CX Sales, Oracle CDM, Oracle CX Service, Oracle CX CPQ within the end-to-end function.

  • Lead functional and technical teams to design, build, set-up, test, and deploy to Production Oracle CX Sales. Oracle CX Service, Oracle CX CPQ solutions and ensure seamless system performance.

  • Guide testing cycles and work with Client teams to complete System Integration and User Acceptance testing cycles.

  • Work with Client and Accenture team to plan and perform Production cutover activities necessary for go-live.

  • Assist and guide Client in Performance testing activities and partner with Oracle in Performance testing planning/execution.

    Work with Client and Accenture Change Management and Training team to build the right content for end user training.

  • Develop strong relationships with Clients and gain the trust of key Advisors.

  • Make the Business case for the Oracle CX Sales, Oracle CDM Oracle CX Service, Oracle CX CPQ technology solution recommended to the Client.

  • Pitch in on Sales efforts when needed to help win Projects and also help grow talent in Accenture.



    Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements

    What You Need:

    • Minimum of 4 years of Oracle CX Sales, Oracle CDM, Oracle CX Service, Oracle CX CPQ applications experience.

    • Minimum of 1 full life-cycle implementation of Oracle CX Cloud

    • Minimum of 1 year experience with one of the following languages/technologies: Groovy Script, Application Composer, Business Process Composer, Page Composer, Oracle Transaction Business Intelligence (OTBI), Business Intelligence Publisher (BIP), Visual Builder Studio (VBS), Java Script, PHP, BML, Web Services

    • Prior experience in working with offshore model/resources.

    • Bachelor's Degree or equivalent (12 years) work experience (If an, Associate's Degree with 6 years of work experience)



      Bonus Points If:

      • Prior consulting experience

      • Oracle CX Cloud Certification (Sales, Service or CPQ)

      • Experience in working with Customer Data Master, Product Data Hub, Oracle Marketing, Supply Chain Management (SCM) applications technologies.



        Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

        We accept applications on an on-going basis and there is no fixed deadline to apply.

        Information on benefits is here.

        Role Location Annual Salary Range

        California $93,400 to $224,600

        Colorado $93,400 to $194,100

        New York $86,500 to $224,600

        Washington $99,500 to $206,700

        What We Believe

        We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

        Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

        Equal Employment Opportunity Statement



        Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

        All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

        Accenture is committed to providing veteran employment opportunities to our service men and women.

        For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

        Requesting An Accommodation



        Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

        If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

        Other Employment Statements

        Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

        Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

        Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

        The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Rogers , Oracle Cloud CX Manager, Executive , Bentonville, Arkansas

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