Manager, Customer Collaboration

Company: Danone North America
Location: Rogers
Posted on: April 18, 2024

Job Description:

About the jobQuality, efficiency, and safety all play a big role in our work at Danone. Manufacturing the best products and supplying them to meet demand is a key driver for the Supply Chain team. We are currently looking to hire a Customer Collaboration Manager based in Rogers, AR!The Manager, Customer Collaboration will be a contributor to profitable business growth by maximizing product availability and optimizing cost-to-serve through collaboration with assigned customers as well as internal cross functional partners. This position will cultivate and leverage internal and external relationships with the objective of optimizing supply chain processes which result in tangible improvements that differentiate Danone with our customers and shoppers. The role will have accountability for understanding the specific needs of the assigned channels and leading solution development with customers that will drive volume, reduce waste/cost, and create sustainable competitive advantage. This position will be the central owner of supply chain collaboration with assigned customers as well as with internal partners including sales, distribution, transportation, manufacturing, finance, and supply chain planning. Key deliverables will be focused on delivering service-based solutions, leading customer supply communications, driving growth and reducing cost to serve.Responsibilities:--- Lead the investigation and understanding of forecast-to-shelf supply chain processes with identified customers and diagnose opportunities for improvement and value creation.--- Connect and build relationships with customers, understand their business models, and influence key decision makers to initiate collaboration with Danone.--- Provide internal partners including Supply Chain and Sales leadership with insights and perspective on each customer's operating model and opportunities--- Utilize customer data to prepare and present recommendations that drive key sales initiatives (such as new item management, promotion execution, space and assortment optimization, etc.)--- Design and deliver product flow solutions and process improvements which balance Danone's investment/cost with increased sales and waste reduction.--- Evaluate customer specific requests for supply chain services and align the value proposition with internal partners.--- Partner with order management and analytics teams to build a robust and complete understanding of each customer's operation.--- Own the supply chain collaboration process by cultivating the match between each customer's operating strategy and Danone's internal capabilities.--- Deliver targeted KPIs with assigned customers as determined by supply chain priorities.--- Lead and Develop direct reports when applicableAbout youPreferred Candidate Qualifications:--- Bachelor's Degree; preferably in Supply Chain, Engineering, Analytics, or other technical focus areas. --- Experience with Supply Chain--- Continuous Improvement - Strong focus on Defining & Solving Opportunities / Defects--- Strong analytical and problem solving skills--- Proven ability to independently manage multiple projects in a fast-paced environment--- Excellent communication skills & salesmanship at all levels of the organization (written & verbal)--- Ability to manage through Key Performance Indicators and performance issues--- Self-motivated and results oriented--- Ability to travel
10%--- Desired but not-essential : Refrigerated and/or perishable supply chain experiences; familiarity with supply chain best practice in other industries.About usAt Danone North America, you'll work with some of the best-known food and beverage brands in the world like Activia, Silk, Two Good, Oikos, evian, and Happy Family. You'll be part of one of the largest Certified B Corps--- in the world, working together to make sure our brands create real benefits for people, communities, and the planet. We have 6,000+ employees across the U.S. and Canada. Come join our movement for a healthier world: One Planet. One Health BY YOU.Danone North America doesn't just welcome what makes you unique, we value it. We're proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit and business needs. We recruit, employ, train and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf #LI-NORAM

Keywords: Danone North America, Rogers , Manager, Customer Collaboration, Executive , Rogers, Arkansas