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Branch Operations Manager

Company: Generations Bank
Location: Rogers
Posted on: April 2, 2024

Job Description:

Branch Operations Manager

The Branch Operations Manager is responsible for creating an environment of operational excellence and continuous process improvement while monitoring the daily operations of the bank' branches, including overseeing the operations of the teller line, deposit accounts, and safe deposit boxes; acts as an advisor to branch retail staff to improve operational performance and reduce variability and exceptions. The Branch Operations Manager is also responsible for managing employee accounts and assisting in the management of deposit rates.

What makes Generations Bank different? We prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

Core Values:

  • Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.
  • Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.
  • Communication: We believe in proactively sharing ideas and information.
  • Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.
    If you share a common vision in our culture and core values, we encourage you to apply.

    What does a Branch Operations Manager do? The specific duties/responsibilities listed below are representative of the knowledge, skill, and/or ability to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
  • Oversees all retail operational related tasks at the branch level to ensure policies and procedures are being followed.
  • Assists the Chief Operations Officer and Retail Training Specialist in creating and maintaining retail policies and procedures.
  • Works with the Market President to provide coaching for Branch Managers and Universal Bankers on operational duties and provides feedback for Performance Reviews.
  • Manages employee accounts, including but not limited to, account opening and maintenance and making decisions such as overdraft and RIP within given authority.
  • Works with the Finance team to manage deposit rates including Core CD and prepares bids and proposals for public funds and other large depositors.
  • Assists the Market President with decisions when a Branch Manager is out, including but not limited to, decisions on RIP, unposted, and mobile deposits.
  • Assists with staffing at a branch when needed; including filling in for a Branch Manager and helping recruit help from another branch when a branch is short staffed.
  • Works with the Finance and Treasury Management department to promote and oversee ICS/CDARs accounts.
  • Works with the Sales Manager to coach retail staff on cross selling products and services.
  • Review, work, and distribute reports.
  • Conducts regular branch manager meetings.
  • Performs all Branch Manager and Universal Bankers duties, as needed.
  • Travels to all branches 1) once a quarter on a regular schedule and 2) for customer calls as needed (primarily for bid customers).

    The position of Branch Operations Manager performs duties specific to the position and other functions as assigned.


    The position of Branch Operations Manager has no supervisory responsibilities.


    This full-time, exempt position reporting to the Chief Operations Officer. The work schedule is Monday-Friday, 8-5, with occasional overtime hours. The working arrangement is hybrid.

    After Hours/Weekends: as a Community Bank, we are committed to serving our community! Accordingly, our employees have an opportunity to participate in events after normal business hours for community outreach activities.

    Environment and Physical Activity

    The Branch Operations Manager is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving a Bank or personal owned vehicle approximately 15-20% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

    The Branch Operations Manager, while performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

    The Branch Operations Manager may operate any or all the following: telephone, smart phone, copy machine, adding machine (calculator), scanner and image systems, scanning equipment, computer terminal, laptop, personal computer, tablet, printers, or other office equipment as directed.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Mental Demands. The Branch Operations Manager must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    What are the Requirements? These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

    BASIC QUALIFICATIONS - you must have these to be considered for this role:
    • High school diploma or equivalent.
    • 5 or more years of retail banking experience
    • 2 or more years of Branch Manager experience at a financial institution.
    • Ability to perform the essential functions and physical demands of the job as listed above.
    • Ability to meet the travel expectations of the job.
    • Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.
    • Participation in at least 2 events per year after normal business hours for community outreach activities.
      PREFERRED QUALIFICATIONS - if you have these you will stand out:
      • An understanding of, and desire to advance, the Generations ARCS Core Values.
      • Expertise in IRA and HSA accounts.
      • Experience with FIS Horizon system.
      • Teller back-end balancing and corrections experience.
      • Experience in branch auditing.
      • Understanding of advanced business planning and regulatory issues.
      • Solid grasp of data analysis and performance metrics.
      • Strong collaborative spirit.
      • Excellent leadership skills, with steadfast resolve and personal integrity.
      • Ability to diagnose problems quickly and foresee potential issues.
      • Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
      • Exceptional verbal, written and listening communication skills to serve customers (internal and external)
        Why should I apply?
        • Competitive Wages
        • Comprehensive and affordable medical, dental and vision benefits
        • Paid time-off program
        • Company-paid holidays (10 annually)
        • 401(k) with Company Match
        • Company-paid Basic Life Insurance
        • Company-paid Short-Term Disability
        • Employee Assistance Program
        • Paid Maternity and Paternity Leave
        • Training and Advancement opportunities
        • Company-sponsored volunteer opportunities
          Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.

Keywords: Generations Bank, Rogers , Branch Operations Manager, Executive , Rogers, Arkansas

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