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Director- Customer Excellence - Walmart

Company: Kraft-Heinz
Location: Rogers
Posted on: April 2, 2024

Job Description:

General information

All posting locations: Rogers, Arkansas, United States of America

Job Function: 11 - Logistics

Date Published: 29-Feb-2024

Ref #: R-78166

Description & Requirements

The Director of Customer Excellence - Walmart will build and maintain customer partnership which includes leading the development and execution of mutually beneficial supply chain programs and is responsible for achieving business objectives & supply chain targets (On Time, Fill Rate, In Stocks, and efficiency goals).


  • Own the Supply Chain relationship with Walmart in partnership with Sales.
  • Lead a team of supply chain managers and analysts in the daily planning collaboration and order fulfillment with Walmart.
  • Lead work across KHC Supply Chain functions to optimize service to the customer.
  • Drive partnership with retailer to identify and implement end-to-end lowest landed cost solutions.
  • Oversee the administration of the customer efficiency incentive program.Work with customers to optimize KHC and Customer benefits from these programs.
  • Design and implement best practices with customer around forecasting and inventory optimization, while optimizing service and reducing waste.
  • Develop transportation solutions with customer to balance cost and service, leveraging delivered and customer pickup solutions.
  • Partner with Sales to enable revenue growth through effective service and delivery around promotions.
  • Serve as "voice of the customer" across HQ Supply Chain functions.
  • Identify industry best practices in customer facing activities and solutions, while evaluating adoption at KHC.
  • Drive daily and weekly routines across team to ensure key deliverables are being met.
    • 8+ years' work experience in Supply Chain required
    • Direct experience with Transportation, Warehousing, and Inventory Management is strongly preferred
    • Proven track record of results in a customer facing capacity
    • Ability to quickly grasp complex supply chain issues and drive them to solution
    • Must have excellent Excel/reporting/PowerPoint skills
    • SAP experience is a plus

      About Us

      Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We're on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

      Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We're proud of where we've been - and even more thrilled about where we're headed - as we nourish the world and lead the future of food.

      Why Us

      We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures - as we work together to lead the future of food.

      Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we're growing something great here at Kraft Heinz.

      Office Collaboration & Hybrid Work Environment

      We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today's workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role's responsibilities and requirements.

      Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact

Keywords: Kraft-Heinz, Rogers , Director- Customer Excellence - Walmart, Executive , Rogers, Arkansas

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