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Ecosystem Client Success Manager

Company: Accenture
Location: Bentonville
Posted on: April 2, 2024

Job Description:

We Are

In Accenture Technology, the Ecosystem, Partnerships & Sales organization develops emerging and principal partnerships that enable transformational journeys for Accenture and our clients to reinvent their businesses. The Partner Innovation group drives profitable growth for Accenture by helping clients accelerate their businesses through high impact, differentiated market opportunities and harnessing the value of our ecosystem partners.

You Are

As an Ecosystem Client Success Manager (CSM), you will advocate for clients through their acquisition, management and renewal of Ecosystem partner products and services. Your role is to assist clients to procure exactly what they need, promote adoption of new services, and effectively utilize what they purchased; ultimately promoting innovation and maximizing value from the products and services they purchase.

The Work

The Client Success Manager will support multiple clients through the lifecycle of their adoption of one or more ecosystem partner's products or services including quoting, ordering, true-ups, renewal, utilization analysis and/or positioning related Accenture services. This includes the efforts to grow our existing clients and helping to secure new clients. Successful execution will also require strong management of the ecosystem partner relationship and collaboration with Accenture client teams.

As the Client Success Manager, your responsibilities will include:

Client Knowledge and Relationships

  • Being the prime contact for at one or more Clients related to their purchase of ecosystem partners' products and services

  • Create/maintain high levels of customer satisfaction

  • Identify and escalate any client issue as appropriate

  • Work to gain knowledge about the client's business, program objectives and roadmap

  • Opportunity Origination - Identify opportunities for additional ecosystem sourcing and related services opportunities



    Partner Knowledge and Relationships

    • May be focused on a single partner, or a segment of related partners

    • Partner Roadmap - Understand the Partners' product roadmap and be able to share relevant innovation ideas with client stakeholders

    • Partner Programs - Develop a deep understanding of the Partners' resale channel programs, Accenture's sourcing contracts, and related best practices.

    • Partner Relationships - Maintain relationships with Partners' channel program executives and account managers responsible for any clients you support



      Ecosystem Sourcing Quote to Cash Processes

      • Working with Partners and owning the process to obtain the best available pricing and other commercial terms

      • Responsible for Client Orders though the quote to cash process

        • Bill of Materials to Quote - Work with Technical Architects and partners to finalize solution configuration required to develop the BOM

        • Generate Client Quotes from Partner (or Distributor) Quotes using appropriate pricing strategies

        • Get client commitment for Purchase Orders

        • Manage fulfillment of products and services

        • Manage final invoicing activities required to get payment from clients



          Client Advocacy and Innovation

          • Client Onboarding - Support onboarding activities for new clients with knowledge transfer, portal access, training, and project initiatives that will drive client adoption

          • Service Reviews - Managing and delivering Quarterly Service Reviews for assigned clients

            • Utilization - Providing proactive support for clients to manage inventory, service levels, renewal dates, and other aspects of our clients' contracts

            • Adoption - Providing proactive analysis of client's use of existing entitlements and recommend approaches to increase adoption of Ecosystem partner capabilities

            • Innovation - Interpreting ecosystem partner roadmaps and client requirements to recommend innovative ideas to help clients with adoption, utilization, and innovation.



              Cloud and Subscription Management

              • Project managing the required Client and Partner agreements

              • Project managing new subscription requests from clients

              • Project managing the Renewal and True Up Processes



                Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

                Here's what you need

                • Minimum of 5 years of experience building strategic relationships with clients, partners, vendors and/or suppliers

                • Minimum of 5 years of experience developing strategy and tactics to meet business objectives

                • Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)



                  Professional Skills Requirements

                  • Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally

                  • Experience solving complex customers problems through analysis

                  • Ability to interact and communicate at the Executive level

                  • Acts independently to determine methods and procedures on new assignments.



                    Bonus point if you have

                    • 2 - 4 years' experience with key ecosystem partners administration, support, or configuration.

                    • Proficient skills and deep understanding of key ecosystem partners' products and resale programs; Product management experience a plus.

                    • Knowledge of Cloud Computing, SaaS, and/or PaaS either through work at industry participants or consulting to the industry



                      Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

                      We accept applications on an on-going basis and there is no fixed deadline to apply.

                      Information on benefits is here.

                      Role Location Annual Salary Range

                      California $93,400 to $167,100

                      Colorado $93,400 to $144,400

                      New York $86,500 to $167,100

                      Washington $99,500 to $153,800

                      What We Believe

                      We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

                      Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

                      Equal Employment Opportunity Statement



                      Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

                      All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

                      Accenture is committed to providing veteran employment opportunities to our service men and women.

                      For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

                      Requesting An Accommodation



                      Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

                      If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

                      Other Employment Statements

                      Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

                      Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

                      Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

                      The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Rogers , Ecosystem Client Success Manager, Executive , Bentonville, Arkansas

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