Senior Technical Manager - Help Desk Support

Company: Toshiba Global Commerce Solutions
Location: Rogers
Posted on: May 12, 2022

Job Description:

Job Title: Principle Technical Manager Support

Introduction:

Toshiba Global Commerce Solutions is seeking a Principle Technical Manager to join our team in Bentonville, AR. We are looking for a Senior Software Developer with extensive leadership in complex software projects and support. The individual will be responsible for engaging with and managing a group of experienced technical professionals that will support retail operations embedded at the client s location. The individual will support activities with customers, external and internal industry groups. The candidate needs strong programming and analytical skills, problem determination and debugging, attention to detail, teamwork and excellent communication skills. The Technical Manager will also need to communicate at different technical levels, from the application architects to the end user.

Responsibilities:

• Solve complex production business critical problems in a demanding Retail environment.
• Execute as an individual contributor, senior leader, and manager
• Write and present documentation
• Approximately
• Able to work on a fast-paced support team
• Client facing professionalism and skills
  
  Required Skills:
  
  • Bachelor's Degree in Computer Science or related field
  • 8+ years of experience as a Lead in a Help Desk environment
  • 8+ years of experience with strong and proven technical leadership skills
  • 8+ years of experience in Software development
  • 3+ years of experience with Scripting languages
  • 3+ years of experience with Networking
  • 3+ years of experience with Databases, Reporting and Analytics
  • 3+ years of experience with Java
  • 3+ years of experience developing for Linux and Windows
    
    Preferred Skills:
    
    • People management
    • Experience supporting a production Cloud based solution
    • 4690 Operating System knowledge
    • Scrum Master/Project Management
      
      About the Company:
      
      Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
      
      The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let s get together to drive the new economy.
      
      EEO:
      
      Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.
      
      DIVERSITY, EQUITY & INCLUSION:
      
      We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future Associated topics: call center manager, customer service manager, customer service team manager, guide, leadership, monitor, operations, operations manager, review, supervisor

Keywords: Toshiba Global Commerce Solutions, Rogers , Senior Technical Manager - Help Desk Support, Executive , Rogers, Arkansas