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Sr Manager Client Services INEX

Company: Advantage Solutions
Location: Rogers
Posted on: January 13, 2022

Job Description:

The Companyis one of North Americas leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position Summary The Senior Manager Client Services is responsible for providing key support to the planning, management, and oversight of events and other special projects. Responsible for successfully developing and increasing program event volume, providing leadership in the day-to-day activities of the client services team while collaborating effectively to deliver on mutual client and customer objectives. Results will be obtained through effective planning, influence building, and use of resources.Essential Job Duties and ResponsibilitiesProtecting Accounts

  • Gather and monitor account intelligence, anddocument client plans and forecast using the appropriate templates
  • Cultivate and develop trusted advisor status withthe client, and protect and expand client relationships
  • Manage deployment readiness and resourcealignment by ensuring accurate understanding of mutually agreed clientdeliverables (e.g., terms and conditions, service-level agreements) andensuring knowledge is dispersed amongst personnel engaged in post-saleactivity (e.g., operations, field execution)Creates and Closes Opportunities
    • Target prospects/opportunities, conduct interestbuilding calls when applicable, and gain client interest
    • Clearly identify client expectations and use theknowledge of alternatives to reach mutually agreed deliverables(especially regarding compliance and consumer engagement deliverables);effectively ensure that these deliverables are communicated to and measured by the Client Services team
    • Qualify opportunities, support the developmentwinning proposals, and build business justification cases to increaseclient revenue and profitMaintaining Accounts
      • Prepare standard and ad hoc reports on clientstatus and craft agreements and formal documents in securing new business
      • Troubleshoot and monitor operational issues
      • Successfully present reports (i.e. weekly,monthly, and quarterly reviews) to all necessary stakeholders to reviewand improve business impactCoaching for Sales Results
        • Observe direct report behavior to identify strengths, weaknesses, and opportunities for improvement
        • Balance corrective with positive feedback to ensure optimumguidance and performance improvement
        • Leverage motivation as a key enabler of client performance
        • Demonstrate and mentor expected service behaviorsSupervisory Responsibilities Direct ReportsHires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect ReportsMay delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or Driving Requirements Travel and Driving are not essential duties or functions of this jobMinimum QualificationsEducation Level(Required) Bachelor's Degree orequivalent experience (Preferred)Master's Degree orequivalent experience 5+ years of experience in sales or sales support roleSkills, Knowledge and Abilities
          • Creative self-starter with organization,analysis, and problem-solving skills
          • Ability to present to large and small groups in avariety of settings
          • Able to collaborate effectively to deliver on mutual client and customer objectives
          • Integrated Marketing Services' proprietary software, PTS, as well as proprietary Client software, and intermediate or advanced Microsoft Office programs (to generate work requests, coordinate cross-functional tasks, and complete associated duties)
          • Advanced level influencing skills ability to manage internal andexternal boundaries, set expectations, and build alignment at varyingmanagement levels/client interface
          • Advanced level insight skills ability to identify and developrobust data on internal and external operations (especially regardingcustomer expectations and alternatives) and transform that data intodecisions that balance risk with reward
          • Expert level execution skills - ability to coordinate mutuallyagreed expectations of what is promised to the customer into measureable business results
          • Expertlevel credibility skills ability to use personal effectiveness to linkrelationships, processes, and business methodologies withrevenue-producing activities
          • Strongstrategic thinking and process development skills
          • Strongorganizational and problem-solving skills
          • Excellentcommunication skills, both written and verbal
          • Must be ableto effectively handle multiple tasks and projects simultaneously
          • Team playerwith a positive attitude
          • Ability to manage and develop direct and indirect reports
          • Flexible andadaptable to changeEnvironmental & Physical RequirementsOffice / Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.Additional Information RegardingThe Company Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by ones supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Keywords: Advantage Solutions, Rogers , Sr Manager Client Services INEX, Executive , Rogers, Arkansas

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